THE SMP GUY POLICIES
An Outstanding Experience
At The SMP Guy clinic, we thrive on providing each and every client who walks through the doors the best possible service we can offer.
That’s why we have some basic policies in place to ensure everyone enjoys their experience.
They’re not rules, they’re just some general things to keep in mind to make sure your experience with us goes as smoothly as possible.
CANCELLATIONS
The SMP Guy Policy
At The SMP Guy, we do our best to make sure all your needs are taken care of. If you have to cancel or change your appointment, just let us know. If you inform us less than 24 hours before your scheduled time, we have to charge an administration fee and cannot guarantee we’ll be able to slot you in.
Want to find out more? Get in touch.
TARDINESS
Please Let Us Know
Please be courteous to the staff and other clients at The SMP Guy and make sure you arrive on time for each appointment.
If you are more than 15 minutes late, we may have to reschedule your appointment for another time.
If you see you are running late, the best thing to do is let us know so we can minimise any disruption to our staff and other customers.
